Individuals Who Should Consider Microsoft MB-910 Certification Exam
Anyone who has been working with computers for a few years should consider this certification. A basic understanding of programming is a must in order to understand the concepts on this exam. It covers VB6 and .NET programming along with other subjects. Those interested in creating mobile applications or working with computing services may need this certification. Individuals who have a few years of experience in the IT field will find this test to be quite easy. This exam is designed for entry-level candidates.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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Who Should Take the Microsoft MB-910 Exam
Individuals who are considering a career in IT should take this exam. Those who have already entered the IT field may be required to have this certification. Potential employers may also require that an individual has passed the MB-910 exam to be considered for a position within the company and many other organizations. Individuals may apply their knowledge in many ways after passing this exam. They may use the tools to create sophisticated mobile applications or programs. Others may learn how to program services on Azure.
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Cost of Microsoft MB-910 Certification Exam
The cost is approximately 75 USD for members and 130 USD for non-members
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Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Describe Dynamics 365 Customer Service | 20-25% | - Key components and use cases - Unified service desk and channels - SLA and routing rules - Case management lifecycle - Knowledge base and entitlements |
| Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Integration with Microsoft Power Platform - Common features and navigation - Overview of Copilot in customer engagement - Security and access control - Data management and reporting basics |
| Describe Dynamics 365 Field Service | 15-20% | - Work order lifecycle and resource management - Inventory and asset management - Mobile app and offline functionality - Core features and scheduling capabilities |
| Describe Dynamics 365 Sales | 20-25% | - Sales accelerators and forecasting - Quote, order, and invoice lifecycle - Core capabilities and business scenarios - Lead and opportunity management processes - Business process flows - Product catalog, price lists, and unit groups |
| Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Integration with Copilot - Email marketing and customer journeys - Marketing forms, pages, and segments - Event management features - Lead generation and qualification - Capabilities and use cases |
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