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IBM M6040-420 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| IBM SureMark Printer Portfolio Overview | - Key differentiators and positioning in retail environments - Overview of SureMark 1xR and 2xR models |
| Retail Point-of-Sale (POS) Integration | - Typical deployment scenarios in retail checkout environments - Compatibility with IBM POS systems and retail solutions |
| Printer Features and Capabilities | - Receipt printing performance and reliability features - Serviceability and maintenance considerations - Connectivity options and hardware configurations |
| Sales Positioning and Value Proposition | - Customer pain points addressed by SureMark printers - Competitive advantages in retail printer market |
| Installation and Operational Considerations | - Basic setup and integration requirements - Operational reliability and uptime expectations |
IBM SureMark Printers Models 2xR and 1xR Sales Mastery Sample Questions:
1. Which statement is true about the use of power supplies from existing SureMark printers with the 1NR, 2NR, and2CR?
A) Existing power supplies will be withdrawn with replacement models.
B) It is recommended that new power supplies be purchased with new printers.
C) Most system unit power supplies cannot support increased printer speed.
D) Existing power supplies can be used.
2. What are two ways that the Toshiba SureMark printer meets retailers' demands?
A) Toshiba offers many color options to meet customer demands.
B) Toshiba SureMark printers are built to last and can be serviced by the retailer.
C) Toshiba offers a single warranty option that meets customer needs.
D) Toshiba offers the industry's fastest thermal receipt printing.
3. Which SureMark printer model is recommended for a medium-sized retailer who needs dual-station, thermal/impact, check-processing receipt printers?
A) 2CR
B) 2NR
C) 1NR
D) TM7
4. What are two practical actions a customer could take based on information made available remotely through the printer sensor system and Remote Management Agent?
A) move printers from lanes with lower usage to wear-level their printers
B) recharge the printhead to extend its life
C) advise the store that paper will need to be changed in a register soon
D) advise the store when a worn ribbon is causing print quality problems
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,D | Question # 3 Answer: A | Question # 4 Answer: A,C |



