Genesys Cloud Certified Professional - Implementation : GCP-GC-IMP Exam Questions

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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

Question 1

Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A. Core Services
B. Application Services
C. Communication Services
D. Public Interface Services

Question 2

If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

A. In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
B. In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
C. In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
D. In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section

Question 3

What type of trunk would you create to connect to an AudioCodes Mediant gateway?

A. SIP phone trunk
B. External trunk
C. WebRTC phone trunk
D. Network interface trunk

Question 4

Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

A. Genesys Cloud 3
B. Genesys Cloud 4
C. Genesys Cloud 2
D. Genesys Cloud 1

Question 5

You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

A. All participants must click on the Join button in the video chat view.
B. All participants, except the initiator, must click on the Join button in the chat view.
C. Other participants must also click on the Open video call icon.
D. Participants automatically placed in the video chat when clicking on the chat room.

Solutions: