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HP HP2-I57 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sustainability and Modern Workplace Strategy | - Sustainable IT lifecycle practices - Hybrid workforce enablement |
| Selling HP Lifecycle Services | - Value-based selling approach - Identifying customer requirements - Positioning lifecycle services in sales cycles |
| HP Workforce Computing Lifecycle Services Overview | - Core value proposition of lifecycle services - Customer outcomes and business value |
| HP Device Lifecycle Management | - Device refresh and retirement strategies - Device deployment and onboarding services - Asset management and optimization |
| Workforce Computing Services Portfolio | - Managed workplace services - Support and maintenance offerings - Security and endpoint protection services |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
A customer's HP Care Pack Service will expire in four months.
What should you recommend that this customer purchases?
- A. HP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired
- B. HP Collaborate Services to help the customer's employees avoid unexpected technical problems after coverage from the HP Care Pack expires
- C. HP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service
- D. OHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer's existing personal devices
Correct Answer: A 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select three.) It extends customers' device life while enhancing performance & productivity.
- A. HP Device Life Extension supports sustainability RFP requests.
- B. HP Device Life Extension always comes with Accidental Damage Protection.
- C. HP Device Life Extension can be sold as a stand-alone service.
- D. HP Device Life Extension can be added-on to Essential, Premium, and Premium+.
Correct Answer: A,B,D 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered according to the term of the HP Premium+ Support? (Select two.)
- A. The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.
- B. The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.
- C. The partner must install the HP software on all HP and non-HP customer devices.
- D. The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.
Correct Answer: B,D 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
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