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Avaya 72201X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Messaging and Unified Communications | - UC application integration concepts - Voicemail and messaging integration |
| System Manager | - Security and user provisioning - System configuration and management |
| Session Manager | - SIP routing and session handling - Integration with enterprise telephony services |
| Communication Manager | - Call routing and feature configuration - User administration and endpoints |
| Avaya Aura Core Architecture | - Core services and communication flows - System architecture and components overview |
| Troubleshooting and Maintenance | - Fault isolation and diagnostic tools - System monitoring and performance analysis |
Avaya Aura® Core Components Support Certified Sample Questions:
What documents are expected to be filled out by customers/partners before contacting support in Avaya's Diagnostic Methodology program?
- A. Cause
- B. Problem Clarification
- C. Problem Statement
- D. Details/Findings
- E. Knowledge Management
- F. Troubleshooting steps taken
Correct Answer: B,C,E 🗳️
In addition to System Parameters IP options in Communication Manager, System Manager SIP User Communication Profile (remote worker settings), and Media Server (AAMS) Public Network settings, which other area may require troubleshooting for a remote worker connected to a public network, over an office worker connected to the corporate private network?
- A. SIP User Profiles in System Manager
- B. System Parameters sip options in Communication Manager
- C. Media Server (AAMS) Private Network settings
- D. Session Border Controller configuration
- E. Firewall rules on the remote worker's device
Correct Answer: D 🗳️
A customer called Avaya Support after their telecom administrator was unable to add 50 new telephones for new hires. Avaya Support determined that the number of telephones exceeded the capacity the system could support. Which pre-implementation step was omitted?
- A. Ensuring that the hardware meets the requirements.
- B. Testing all third-party equipment and software.
- C. Accessing support.avaya.com to verify customer systems compatibility.
- D. Providing accurate licensing specifications.
- E. Verifying that the version installed is compatible with existing versions.
Correct Answer: D 🗳️
How can you obtain a list of Avaya Aura Communication Manager (CM) alarms that have been raised today, including previous alarms that are no longer active using CM SAT?
- A. Execute the display alarms command, then change the 'Historical ?' field from N to Y and hit F3.
- B. Execute the display alarms command, then change the 'Previous ?' field from N to Y and hit F3.
- C. Execute the display alarms previous command and hit F3.
- D. Execute the display alarms active command and hit F3.
- E. Execute the display alarms command, then change the 'Resolved ?' field from N to Y and then hit F3.
Correct Answer: B 🗳️
Refer to the Exhibit.
What happens when a call is made from AST 1011111 to AST 1011112? (Choose three.)
- A. In step 1, when 1011111 draws dial tone it sends an Invite to Avaya Aura Session Manager (SM) with the Request URI containing 1011111.
- B. In step 2, Avaya Aura Session Manager (SM) matches 1011111 with a Communication Profile, and uses the defined Originating Application Sequence to route the call to Avaya Aura Communication Manager.
- C. In step 2, the Avaya Aura Session Manager (SM) uses a dial pattern and routing policy to route the call to Avaya Aura Communication Manager (CM).
- D. In step 4, Avaya Aura Communication Manager (CM) sets up the media path between the two endpoints.
- E. In step 5, the call is terminated by either endpoint or by a network failure.
- F. In step 3, Avaya Aura Communication Manager (CM) sends SIP Options to 1011112 looking for a
200 ok response to check it is reachable.
Correct Answer: A,B,D 🗳️
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