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Avaya 72201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Aura Core Architecture | 20% | - Deployment models - Component roles and interactions - System architecture overview |
| Topic 2: Fundamental Voice Network Processes & Standards | 20% | - SIP protocol fundamentals - QoS and voice quality - RTP/media streams |
| Topic 3: Maintenance, Troubleshooting & Recovery | 15% | - Fault isolation and resolution - Backup, restore and disaster recovery - Monitoring and logging |
| Topic 4: Avaya Aura Core Components | 25% | - Session Manager - Communication Manager - System Manager - Media Server and Gateways |
| Topic 5: Call and Message Flows | 20% | - SIP trunking and interworking - Call routing and session management - Registration and authentication |
Avaya Aura® Core Components Support Certified Sample Questions:
1. You notice that the Entity_Link between your Session Manager and Communication Manager is down.
From Communication Manager, which four commands can be used to verify the health of this SIP link?
(Choose four.)
A) List network-interfaces
B) Show entity-links
C) statapp
D) Status signaling group
E) Status trunk
F) Display link-monitoring
G) List trace station
H) Status health
2. How can you show that a session is actually reaching the Avaya Aura Media Server (AAMS)?
A) In AAMS Element Manager, Select System Status > Element Status > More Actions > display active sessions.
B) From Avaya Aura System Manager (SMGR) home page, click on the Media Server, and click on the link: list active sessions.
C) From SSH, go to the AAMS and issue the list active sessions current. command.
D) Use the command 'show sessions' on the Media Server CLI.
E) In AAMS Element Manager select Monitoring > Active Sessions.
3. A customer has added a CS1000 SIP Entity and Entity Link using TLS port 5061, but users are unable to call any Avaya Aura users that are connected via the same Avaya Aura Session Manager (SM). Which two of the following traces or logs are most relevant to debugging this problem and should be included in the trouble ticket raised with Tier 3 support?
A) the ppm.log in /var/log/Avaya/jboss/SessionManager on SM
B) System Event Log (SEL) on the CS1000
C) traceSM with TLS handshaking enabled on SM
D) the latest /var/log/ecs logfile on Avaya Aura Communication Manager
E) "tshark -i eth1 -w <capturefilename>" on SM
F) "list trace tac xxx", where xxx is the TAC of the trunk group between Avaya Aura Communication Manager and SM
4. When one entity is marked as down on the Session Manager dashboard, which two of the following troubleshooting tools can be used to investigate the problem?
A) the replication page in Avaya Aura System Manager
B) List trace station on Avaya Aura Communication Manager
C) Avaya Aura Session Manager Entity Link Connection Status page in Avaya Aura System Manager
D) traceSM on the Command Line Interface of Avaya Aura Session Manager
E) statapp on the Command Line Interface of Avaya Aura Session Manager
F) Wireshark on the network switch
5. What do SIP messages captured using the traceSM with "a=showSM" option display as opposed to a regular SIP trace?
A) The message flow details from the SM100 to the SIP registrar
B) The message flow details from the SM100 to the Avaya Aura Session Manager (SM) Call Processing element
C) The message flow details from the network to the SIP container
D) The message flow details from the SM100 to Avaya Aura Communication Manager (CM)
E) The message flow details from SM100 to the PPM servlet
Solutions:
| Question # 1 Answer: B,D,E,G | Question # 2 Answer: E | Question # 3 Answer: C,E | Question # 4 Answer: C,D | Question # 5 Answer: B |



