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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The model numbers of the existing contact center equipment
B) The salaries of the executives In the meeting
C) The design diagram for discussion with customer
D) The Avaya solutions and services Avaya could offer

2. The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?

A) Avaya Breeze™
B) Avaya Applications Platform
C) Avaya Experience Portal Platform
D) Avaya Performance Applications Platform

3. Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?

A) Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
B) Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
C) Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
D) Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C

4. An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?

A) It Is a discussion driver to help draw out and Identify the problem(s) to be solved.
B) It documents the details, and quantifies the cost.
C) It is the final Invoice that serves as the formal contract acknowledgement.
D) It proposes, communicates, and agrees upon the detailed solution.

5. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A) Email and Web Communication
B) Avaya Presence Service
C) Microsoft Lync Integration
D) AACC High Availability

Solutions: