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HP HP3-X02 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Procedures and Compliance | 5% | - Part ordering and replacement rules - Warranty and service policy guidelines |
| Topic 2: Product Overview and Specifications | 20% | - System architecture and component specifications - HP Elite Notebook series models and families - Features, ports, and system configuration |
| Topic 3: Disassembly, Replacement and Assembly | 30% | - Thermal system and cooling maintenance - Removal and replacement of internal components - Safety procedures and ESD protection - Battery, keyboard, display, and system board service |
| Topic 4: Troubleshooting and Diagnostics | 30% | - Using HP diagnostics tools and error codes - Storage, memory, and system performance - Power system and boot issues - Networking, wireless, and peripheral connectivity - Display, video, and audio problems |
| Topic 5: Firmware, Software and Security | 15% | - HP system software and driver installation - HP security features and recovery procedures - BIOS/UEFI updates and configuration |
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