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SAP C-C4H510-04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
SAP C-C4H510-04 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Contracts and Case Management < 8% | Explain Contracts & Case Management in Service Tickets. |
| Personalization and Extensibility < 8% | Identify how to use personalization and extensibility, including mashups and custom business objects. |
| Reporting < 8% | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. |
| Service Elements and Notification 8% - 12% | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. |
| Data Management 8% - 12% | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. |
| Service Business Process 8% - 12% | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. |
| User Management 8% - 12% | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. |
| Maintenance Plan < 8% | Explain Maintenance Plan & its usage in Service Tickets |
| Communication Channel and Knowledge Base 8% - 12% | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. |
| Service Objects > 12% | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. |
| Basic Setup Settings 8% - 12% | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. |
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SAP Service Cloud Certification Exam Details:
| Schedule Exam | SAP Training |
| Sample Questions | SAP Service Cloud Certification Sample Questions |
| Exam Name | SAP Certified Application Associate - SAP Service Cloud 2011 |
| Reference Books | C4H440, C4H510 |
| Passing Score | C_C4H510_04 - 63% |
| Duration | 180 mins |
| Exam Code | C_C4H510_04 |
| Level | Associate |
| Number of Questions | 80 |
| Exam Price | $550 (USD) |
SAP C-C4H510-04 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Business Process | 8%-12% | - Service levels and categories - Service ticket lifecycle - Work distribution rules - Time recording and fulfillment |
| Topic 2: Service Elements and Notification | 8%-12% | - Conditions and actions configuration - Workflow setup |
| Topic 3: Service Objects | >12% | - Registered Products and usage in service tickets - Installed Base and usage in service tickets - Warranty Management |
| Topic 4: Personalization and Extensibility | <8% | - UI personalization - Extensibility options |
| Topic 5: Basic Setup Settings | 8%-12% | - Fine-tuning configuration - Implementation basics |
| Topic 6: User Management | 8%-12% | - Business roles and user setup - Notification process configuration - Data restrictions and access control |
| Topic 7: Communication Channel and Knowledge Base | 8%-12% | - Supported communication channels - Knowledge base setup and usage |
| Topic 8: Contracts and Case Management | <8% | - Case management processes - Service contract setup |
| Topic 9: Maintenance Plan | <8% | - Maintenance plan configuration - Scheduling and execution |
| Topic 10: Reporting | <8% | - Standard reports and dashboards - Integration with Microsoft Excel |
| Topic 11: Data Management | 8%-12% | - Mass data maintenance - Master data handling - Data migration templates |
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