SAP Certified Application Associate - SAP Service Cloud 1811 : C-C4C14-1811 Exam Questions

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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. As an administrator, which of the following objects can you design in the Business Analytics work center in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Data sources
B) Dashboards
C) Scorecards
D) Key figures
E) KP|S

2. When a user creates service tickets, what product type is supported for determining the warranty?

A) List product
B) Individual product
C) Entitlement product
D) Registered product

3. Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answers to this question.

A) Language Adaptation
B) Mash-ups
C) Page layouts
D) Code list Restrictions

4. To which objects can you add an installed base? Note: There are 2 correct answers to this question.

A) Contract
B) Visit
C) Maintenance plan
D) Ticket

5. How do you restrict the completion of the main ticket when the related sub ticket are still open?

A) By creating workflowrule
B) By Activating fine tuning activities
C) By creating a user defined ticket status
D) By enabling scoping questions

Solutions: