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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting & Analytics | 14% | - Report templates and configuration - Data export and analysis - Standard reports and dashboards |
| Workforce Management & Dispatching | 16% | - Activity assignment and optimization - Resource planning and scheduling - Crowd service and technician management |
| Service Execution & Completion | 16% | - Forms, reports, and documentation - Service call lifecycle - Effort, material, and expense recording |
| Integration & Extensibility | 14% | - Security and permissions - Integration with SAP Service Cloud / C/4HANA - Smart forms and customizations |
| Master Data Management | 12% | - Organizational structure configuration - Partners, skills, and service contracts - Equipment, item, and service call setup |
| Mobile Application | 16% | - Check-in, checkout, and time recording - Offline functionality and data synchronization - Field service mobile app features |
| SAP Field Service Management Fundamentals | 12% | - Solution overview and architecture - Navigation and basic administration - Core business processes |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Which activities can you perform in the Administration module? Choose Two correct answers.
A) Perform system monitoring
B) Maintain session configuration
C) Define service workflow
D) Edit smartfrom templates.
2. Which aspect of the self-service configuration allows a customer to create a service required? Choose the correct answer.
A) QR codes
B) Workflow assignments
C) Moment-sets
D) Branding
3. Which statements are correct regarding data sync rules. Choose Three correct answers.
A) You can limit the data sent to the mobile device using Data Sync Rules
B) They are used to optimize mobile performance
C) Data Sync Rules only limit the data in mobile devices. not web apps
D) To enable Data Sync Rules, go to the admin app, within Cloud Account, select the correct User Group, select edit and enable the desired Data Sync Rule
4. Everytime you change the permission group. the mobile device will delete all data and trigger a full sync.
Determine whether this statement is True or False.
A) True
B) False
5. Which statements are correct in regards of approvals inside Workforce Management. Choose Three correct answers.
A) It is possible to change amount/quantity of efforts prior to approval
B) Purchase orders are approved when all materials are approved
C) Business rules are necessary for activating the approval necessity in a company
D) By assigning permission for approval, all relevant objects appear on the Journal ready for action
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: A | Question # 3 Answer: A,B,C | Question # 4 Answer: A | Question # 5 Answer: A,C,D |



