Salesforce Certified Platform Strategy Designer : Plat-UX-102 Exam Questions

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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. A global consumer package goods company is about to engage in a digital transformation effort to help siloed departments collaborate more efficiently. The strategy designer and an organizational designer partner to prototype new ways of cross-departmental collaboration What is a key objective the team should focus on?

A) Have the final say in all intra-departmental decisions.
B) Unify all organizational tech stacks under one platform
C) Create a single enterprise-wide digital governance model.

2. Cloud Kicks (CX) has spent several months working to align the entire company around a vision based on inclusivity in the digital age. Because this project will span several years, the design team is concerned the vision will eventually be lost.
What should CK do to maintain the vision and create transformative change?

A) Align the vision to current industry trends.
B) Continuously align business goals to the vision.
C) Realize the vision must be driven by business goals.

3. A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie.
Which method of co-design workshop should be used?

A) Prototyping
B) Journey mapping
C) Ideation

4. Cloud Kicks (CK) is creating a loyalty program to deepen the engagement of its customers. CK has arrived at a concept that meets its brief, but the developer remains skeptical.
Which approach should the strategy designer take to get the developer's support?

A) Create a persuasive story about the concept focusing on what the developer cares about and using their language.
B) Invite the developer to do their own research and come up with alternate potential solutions that meet the brief.
C) Persuade the developer's boss and product manager to lend their support to the project, and the developer will likely come around.

5. A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement. which option reflects the format of the design challenge statement?

A) How might we save our existing customers time by preemptively serving the info they need to
B) As a user, I want to see trending support resources upon the first login to customer support so I
C) Unify platforms and centralize support operations to save customers time and reduce business

Solutions: