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Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Nonprofit Cloud Fundamentals | - Salesforce Nonprofit Cloud Data Model
|
| Case Management and Service Delivery | - Service and Case Tracking
|
| Program and Service Management | - Program Lifecycle Management
|
| Fundraising and Engagement | - Donor Management
|
| Reporting, Analytics, and Integration | - Integration Concepts
|
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
1. A Nonprofit Cloud organization has Automatic Person Account Mailing Address Synchronization enabled. A staff member removes the Is Primary flag from a linked address. What occurs to the address?
A) The address is removed from the Person Account Mailing Address field.
B) The address is archived automatically and the end date is set.
C) The address is marked Inactive.
2. A nonprofit wants to make a substantial technology shift that will affect multiple teams and departments.
Which two initial steps should a consultant discuss with the nonprofit? (Choose 2)
A) Deploy features to meet departmental requirements.
B) Summarize final technology implementation steps.
C) Establish a sense of urgency.
D) Form a powerful guiding coalition.
3. A nonprofit organization uses direct mail as one of its communication channels and wants to track mailing and seasonal addresses for its donors. What should be included in the solution?
A) Multiple Contact Point Address records
B) Multiple Person Account records
C) Multiple custom Address fields
4. How does Salesforce support donor cultivation and stewardship strategies for nonprofit organizations?
A) By automating financial ledger reporting for various revenue streams, including grants and in-kind donations
B) By centralizing grant application, approval, and reporting processes for outbound grants
C) By enabling nonprofit organizations to track interactions with donors, create and manage campaigns, and log gifts
5. In the NPSP Data Import Template, the Account fields should contain which two types of information?
Choose 2 answers
A) Contact's employer-related data
B) Household-related data
C) Contact's address-related data
D) Business-related data
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C,D | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B,D |



