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CIPS L5M9 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operations Management Concepts | - Definition and scope of operations management
|
| Topic 2: Quality and Reliability Management | - Total Quality Management (TQM)
|
| Topic 3: Operations Processes and Systems | - Process design and analysis
|
| Topic 4: Operations Strategy and Performance | - Operations strategy development
|
| Topic 5: Performance Improvement in Operations | - Continuous improvement approaches
|
CIPS Operations Management Sample Questions:
Which of the following are considered 'transformed resources' and an input into the Operations Process (input- processoutput)?
Select THREE
- A. employees
- B. customers
- C. money
- D. information
- E. raw materials
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Dillan is an Operations Manager at Fancy Foods Ltd which is looking to expand the business into a new geographic are a. Dillan is doing some research into three potential locations for a new manufacturing and warehouse facility. Which of the following would be primary considerations for Dillan? Select TWO
- A. the availability of labour
- B. room for expansion
- C. flow of traffic in the surrounding area
- D. utilities services available
- E. potential business growth in the area
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Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.
Which of the following will you put into box 7?
- A. customer criteria
- B. learning and growth criteria
- C. finance criteria
- D. business process criteria
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How can a company measure the dependability of an item it produces? Select TWO
- A. gross profit margin
- B. documentation is accurate
- C. number of injuries caused by the product
- D. variety of colours offered
- E. how quickly complaints are resolved
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In which industry would scheduling, health and safety and quality control be key focuses of operations processes?
- A. construction
- B. retail
- C. agriculture
- D. finance
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