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Nortel 920-473 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuration & Provisioning | 30% | - User and feature provisioning - Converged Office server setup - CS 1000 system configuration |
| Converged Office Overview & Architecture | 20% | - Network requirements and topology - Solution components and functionality - CS 1000 Release 6.x integration |
| Integration & Interoperability | 15% | - Gateway and trunk configuration - Client deployment and support - Integration with Microsoft Office Communications Server |
| Maintenance, Troubleshooting & Optimization | 10% | - Common issues and resolution - System updates and upgrades - Monitoring and diagnostics |
| Network Infrastructure & Protocols | 25% | - SIP and H.323 protocols - IP networking and QoS - Security and firewall considerations |
