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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operation of the Service Management System | 55% | - Supply and demand processes
|
| Topic 2: Service Management System (SMS) Requirements | 30% | - Planning and support
|
| Topic 3: Introduction to IT Service Management | 15% | - Overview of ISO/IEC 20000 standard
|
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
1. サービス管理は何を達成することを目指していますか?
A) 時には顧客が失望することを承知し、時には期待を上回ること
B) サービス管理組織が顧客の品質を評価できる、明確に定義されたプロセスと尺度を提供する。
C) 常に厳格に遵守される確かなプロセスに基づいて、常に期待を超える
D) 顧客との継続的なコミュニケーションに基づいて、合意され明確に定義された品質レベルを提供すること
2. リリース管理の責任の 1 つは、ソフトウェアのマスター コピーが安全な場所に確実に保管されるようにすることです。
この場所の名前は何ですか?
A) 容量データベース
B) 決定版ソフトウェア ライブラリ (DSL)
C) ソフトウェア配布ライブラリ
D) 構成管理データベース (CMDB)
3. Plan、Do、Check、Act の方法論をどのプロセスに適用する必要がありますか?
A) スコープ内のすべてのプロセス
B) サービス管理の計画と実装のプロセス
C) 管理システムプロセスの要件
D) ビジネスに不可欠なサービスをサポートするもの
4. 規格の文脈において、「適合」という用語は何を表しますか?
A) 要件への準拠
B) 監査不適合報告書と再監査報告書との調整
C) サプライヤー認証の検証
D) 認定機関による品質マネジメントシステム認証
5. リリース ポリシーは文書化され、合意される必要があります。リリースポリシーには何を含める必要がありますか?
A) の成功または失敗の分析
B) 発売日
C) 変更要求 (RFC) をリリースします。
D) リリースの頻度と種類
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: D |
