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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. A useful Add-on is missing from the IBM Support Assistant Tool. What does the Level 1 support professional needs to do?

A) Use IBM Support Assistant Lite with Add-on.
B) Reinstall Add-on.
C) Reinstall latest version of workbench.
D) Update workbench with Add-on.

2. AnL1 support professional has receivedaProblem Management Record (PMR), and identified an Authorized Program Analysis Report (APAR). The APAR has recently been raised and a test fix is available from Level 3. The L1 support professional has guided the customer through downloading this temporary fix.
How should the L1 support professional update the PMR?
Code a Service Given (SG) for:

A) fixtest given.
B) Circumventiongiven.
C) Codedefect.
D) Installassistance for an APAR or Program Temporary Fix (PTF).

3. Which one of the following functions is provided by the Technical Support organization flashes?

A) Search, List by Product ID, Activity last 12 month
B) List by product. Activity last month. List by Doc ID
C) List by Product Activity last 12 month. Search by submitter
D) Advanced Search, List by submitter. Activity last month

4. Why is performing follow up (FUP) on the date set important?

A) To ensure the customer knows they need to send in files.
B) To show the customer that they have not responded.
C) It shows commitment to our customers by the support professional.
D) It shows the customer that the Problem Management Record (PMR) is in need of being worked on.

5. What is the encryption level and method that is used by Assist On-site (AOS)?

A) 64-bit Advanced Encryption Standard (AES)
B) 256-bit Triple Data Encryption Standard (DES)
C) 128-bit Data Encryption Standard (DES)
D) 128-bit Advanced Encryption Standard (AES)

Solutions: