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HP HP2-H86 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Managed Print Services Basics | - Benefits of MPS to customers and organizations - Understanding Managed Print Services (MPS) |
| Topic 2: Sales and Consultative Skills | - Contractual selling and value articulation - Consultative selling techniques for print solutions |
| Topic 3: HP Managed Print Specialist Select Scope | - Key features of HP Managed Print solutions - HP MPS Select (A4) portfolio overview |
| Topic 4: Solution Positioning and Customer Engagement | - Articulating HP MPS value propositions - Engaging customers to identify print needs |
| Topic 5: Product and Solution Knowledge | - Key differentiators in the HP A4 managed print offerings - Portfolio strengths including supplies and services |
HP Managed Print Specialist Select 2019 Sample Questions:
1. Which HP security feature checks the BIOS integrity at startup and self-heals an infected printer?
A) HP printer protection software
B) HP Sure Start
C) Access Control: Secure Authentication
D) HP White Listing
2. If your customer is looking at improving user productivity and affordability of the personnel to manage specific functions, which customer trend would you refer to?
A) focus on security
B) refocusing IT resources
C) environmental impact
D) paper process automation-workflow
3. Which statement is true regarding the use of non-HP cartridges?
A) Most remanufactured cartridges are successfully recycled.
B) HP and non-HP cartridges result in the same amount of paper usage.
C) The cost of an average service visit is less than $50.
D) You are 3 times more likely to service a printer when non-HP cartridges are used.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D |
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