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CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. A technician is having connectivity issues with a client's machine. The client's wall jack passed testing and the technician also uses a loopback to test the NIC on the PC and it also passed testing. Which of the following tools would a technician use to test between the
wall jack and the PC?

A) Multimeter
B) Toner probe
C) Wireless locator
D) Cable tester

2. A user reports that they cleared a paper jam and now cannot print. The technician reseats the paper and then prints a test page from the printer. A test page sent from the workstation does not print. Which of the following actions should the technician take FIRST?

A) Reboot the computer.
B) Check the printer connection.
C) Clear the print queue.
D) Stop and start the printer.

3. Anne is trying to pair her smartphone with her laptop to re-sync her contacts. Her smart phone is not discovering the laptop during Bluetooth discovery. Anne reinstalls the Bluetooth drivers but receives an error that no Bluetooth hardware is found. Which of the following is the cause of the problem?

A) The smart phone is too far away
B) The Wi-Fi antenna around the display is unplugged
C) Incorrect PIN is being used to pair the device
D) Bluetooth is disabled in the BIOS

4. Which of the following would remove all data from a drive and ensure that the drive was no longer readable? (Select TWO).

A) Electromagnet
B) Overwriting
C) Shredding
D) Format
E) Repartition

5. Joe, a technician, is tasked with installing Windows Vista on a new PC that came with Windows XP. He would like to preserve the data on the machine in case it is needed later. Which of the following installation methods would be MOST effective for him to use?

A) In-place upgrade
B) Unattended installation
C) Image creation
D) Clean install

Solutions: