IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 : A2010-591 Exam Questions

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IBM A2010-591 Exam Syllabus Topics:

IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. After implementing IBM SmartCloud Control Desk, customer Key Performance Indicators show there are a large number of reoccurring incidents. This is a sign that one of the processes is not efficient. Which process is it?

A) Problem Management
B) Incident Management
C) Request Fulfillment
D) Change Management

2. What is a service owner responsible for?

A) Designing and documenting a service
B) Continual improvement of a service
C) Producing a balanced scorecard showing the overall status of all services
D) Carrying out the service operation activities needed to support a service

3. A customer has implemented a solution from a third-party vendor that is capable of listing configuration item inventory and supports release management. What is this solution missing to provide a fully functional CMDB?

A) Links
B) Relationships
C) Dependencies
D) Hierarchies

4. Which business process can be implemented with a CMDB solution?

A) Database discovery
B) Configuration item audit and reconciliation
C) Software configuration management
D) Change management

5. Which type of solution can be used to incorporate customer information to easily track order status and simultaneously coordinate manufacturing, inventory, and shipping across different locations?

A) Enterprise resource planning
B) Service catalog
C) Cost management
D) Workflow-driven change process

Solutions: