Apple Desktop Service Certification : 9L0-005 Exam Questions

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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. Which of the following is NOT one of the steps of the Apple-recommended troubleshooting process?

A) Run diagnostics
B) Clean plastics
C) Verify repair
D) Verify problem
E) Try quick fixes

2. An eMac has no video, but powers on with a normal startup chime, and normal startup sounds from the hard drive. Which of the following steps should you try next?

A) Replace the eMac logic board.
B) Update the eMac's firmware.
C) Connect a known-good VGA display to the eMac.
D) Replace the eMac Display/Analog Assembly.

3. Which of the following is the format used to describe a version of Apple diagnostic software used with PowerPC Macs?

A) 2.5.8
B) 3S107

4. According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?

A) Order all available service parts for the appropriate configuration of the product.
B) Discharge the CRT and establish an ongoing ground.
C) Disconnect and reconnect all internal cables.
D) Gather all necessary tools and perform all preliminary steps.
E) Lay the product on its side so it will not fall over.

5. Which of the following are visual and audible cues of a normal Mac startup sequence. SELECT ALL THAT APPLY

A) Apple logo appears on display.
B) Startup chime sounds.
C) Fans turn off.
D) Flashing question mark appears on display.
E) Computer beeps three times.

Solutions: