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Avaya 3000-2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting | 15% | - Application and Service Recovery - Fault Isolation and Log Analysis - Common Voice and Connectivity Issues |
| SME Communications Solution Architecture | 25% | - Network and System Requirements - Avaya IP Office Platform Overview - Avaya Aura SME Solution Components |
| Installation and Configuration | 25% | - User, Extension and Trunk Setup - System Configuration and Licensing - IP Office Server and Software Installation |
| Applications and Features | 20% | - Mobility and Collaboration Tools - Voice Mail and Messaging - Contact Center Basic Features |
| Maintenance and Administration | 15% | - Backup, Restore and Software Upgrades - System Monitoring and Diagnostics - Security and Access Management |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. Which three components must be installed on the IP Office Customer Call Reporter server hosting the IIS application? (Choose three.)
A) IPOCCR Database component
B) IPOCCR Real Time Calculation Service
C) IPOCCR Management Service
D) IPOCCR Data Analyzer Service
E) IPOCCR Physical Wallboard Service
2. Which two licenses are required to support an Interactive Voice Response (IVR) and Text To Speech (TTS) enabled auto attendant? (Choose two.)
A) IP Office Preferred System license
B) IP Office Essential System license
C) IP Office Advanced System license
D) VMPro TTS (Generic)
E) Database license
3. Which three are required to get UMS working on a client PC? (Choose three.)
A) MAPI Profile installed and configured on the VoiceMail Pro server
B) a compatible Internet browser
C) VoiceMail Pro installed with the UMS option loaded on a server
D) UMS Client application installed on the user's PC
E) UMS Web Service is enabled on the User Profile in the configuration
4. Which tool should be used to reduce conflicts within the SCN?
A) Line Renumber
B) Unique User Names Tool
C) MSN Configuration
D) Extension Renumber
5. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)
A) Selective View
B) Resource View
C) Continuous Log
D) Snapshot
E) Development Tracing
Solutions:
| Question # 1 Answer: B,C,D | Question # 2 Answer: A,C | Question # 3 Answer: A,B,C | Question # 4 Answer: D | Question # 5 Answer: C,D |



