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Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Case Management and Service Delivery | - Service and Case Tracking
|
| Fundraising and Engagement | - Donor Management
|
| Reporting, Analytics, and Integration | - Reporting and Dashboards
|
| Nonprofit Cloud Fundamentals | - Salesforce Nonprofit Cloud Data Model
|
| Program and Service Management | - Program Lifecycle Management
|
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
1. A nonprofit organization wants to give specific users the ability to upload gift acknowledgement templates in Nonprofit Cloud for Fundraising. What should be assigned to the users?
A) The FundraisingAccess and DocGen User permission sets
B) The OmniStudio User permission set
C) The FundraisingAccess and DocGen Designer permission sets
2. What is an element of a logic model or theory of change?
A) Budget
B) Progress
C) Outputs
3. A nonprofit wants to send an event cancellation notice to 150 Salesforce contacts without a separate email service provider. It wants to manage bounces, resend the notice as needed, and view the send history on the Contact record. Which option should a consultant recommend to meet the requirements?
A) Email-to-Case
B) Account Engagement
C) Elevate
D) Send List Email
4. A nonprofit wants to record the most recent Opportunity close date on Contact records. The nonprofit expects the field on the Contact to be overwritten every time a new Opportunity meets the criteria. Which feature should the consultant use to meet this requirement?
A) Roll-up summary field
B) Formula field
C) Customizable rollups
D) AppExchange app
5. A consultant wants to enable Person Accounts as part of the Nonprofit Cloud setup process. What is a limitation when using Person Accounts?
A) Person Account formulas cannot reference custom formula fields from Contacts.
B) Person Accounts cannot be invited to events or associated with activities.
C) Person Accounts do not work with Opportunity Contact Roles.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A |



