Microsoft MB-910 Exam Questions : Microsoft Dynamics 365 Fundamentals (CRM)

  • Exam Code: MB-910
  • Exam Name: Microsoft Dynamics 365 Fundamentals (CRM)
  • Updated: Oct 31, 2026
  • Q&As: 161 Questions and Answers

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Value Pack Total: $179.97  $79.99

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Registration procedure of Microsoft MB-910 Certification Exam

  • Go to Microsoft's website
  • Register on the website
  • Download the MB-910 exam voucher
  • Schedule an appointment to take the test at a Microsoft testing center (usually costs $250)
  • Take the MB-910 exam, and provide a valid phone number and email address if you pass, otherwise, your score will be canceled or invalidated after 90 days of issuing the certificate
  • If you pass the test, you will receive an email confirmation, and also get a Microsoft certificate with the contact information on it
  • Print out the certificate and apply for your desired job at your desired company

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910

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MB-910 exam dumps

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Cost of Microsoft MB-910 Certification Exam

The cost is approximately 75 USD for members and 130 USD for non-members

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What is the duration, language, and format of the Microsoft MB-910 Certification Exam

  • Format: Multiple choices, multiple answers
  • Language: English
  • Passing score:70%
  • Number of Questions: 150
  • Length of Examination: 90 minutes

Microsoft MB-910 Exam Syllabus Topics:

SectionObjectives
Describe Dynamics 365 customer engagement apps- Overview of Dynamics 365 CRM applications
  • 1. Marketing capabilities overview
    • 2. Customer Service capabilities overview
      • 3. Sales capabilities overview
        Describe Dynamics 365 Customer Service capabilities- Customer support features
        • 1. Case management
          • 2. Knowledge base usage
            • 3. Omnichannel engagement basics
              Describe Dynamics 365 Sales capabilities- Sales lifecycle and core features
              • 1. Accounts and contacts management
                • 2. Leads and opportunities management
                  • 3. Sales reporting and dashboards
                    Describe Dynamics 365 Marketing capabilities- Marketing automation fundamentals
                    • 1. Email marketing basics
                      • 2. Segmentation and targeting
                        • 3. Customer journey concepts

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