Genesys GCP-GC-IMP Exam Questions : Genesys Cloud Certified Professional - Implementation

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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. To assign extensions to users, you must first

A) Add the extension to the dial plan.
B) Buy the extension number from the carrier.
C) Create a pool of extensions.
D) Assign the extension to the user's phone.

2. Instant messaging costs are significantly less than long-distance phone conversations.

A) True
B) False

3. Calling Name and Address can be overridden.

A) True
B) False

4. You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

A) Make sure you name the document in a way that is easy to search for.
B) Add a priority of "high" to this document.
C) Add meaningful tags to the document.
D) Number the documents in such a way that this one appears at the top of the list.

5. Where can you find people in your organization and add external contacts to the organization?

A) Location
B) Activity
C) Documents
D) Directory

Solutions: