SAP C-C4C14-1811 Exam Questions : SAP Certified Application Associate - SAP Service Cloud 1811

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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following work center views display maintenance plans created with reference to the respective objects? Note: There are 2 correct answers to this question.

A) Installation point
B) Contract
C) Customer
D) Registered product

2. A user is assigned two work centers that contain the same view. In the first work center, the user has read only access. Which access rights does the user get for this view in both work center?

A) Restricted read access and unrestricted write access
B) Restricted read and write access
C) Unrestricted read access and restricted write access
D) Unrestricted read and write access

3. Which of the following platform can you integrate out of the box with SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Google Docs
B) Microsoft SharePoint
C) MindTouch
D) SAP Jam

4. What can you create using a workflow?

A) Activity list
B) Appointment
C) Phone call
D) Task

5. Which scoping element from customer care do you select to enable SAP JAM as a Knowledge Base in SAP Cloud for Customer?

A) Communication for customer care
B) Knowledge Base
C) Service an repair
D) Service request management

Solutions: