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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. What are the two primary factors affecting bandwidth sizing between a Cisco Unified Intelligence Center (CUIC) Server and a CUIC client? (Choose two.)

A) number of real-time reports the user is running concurrently
B) number of historical reports the user is running concurrently
C) number of concurrent agents displayed on real-time reports
D) total ECC in bytes
E) number of rows returned for historical reports in CUIC

2. When deploying the Cisco Unified Contact Center Enterprise on Cisco Unified Computing System B-Series hardware, which two statements are true? (Choose two.)

A) Oversubscription of virtual CPU or memory is not supported.
B) VMware images must boot from the SAN and store all data on the SAN.
C) Cisco Unified Computing System B-Series supports both VMware ESX and ESXi virtualization software.
D) Cisco Unified Contact Center Enterprise clustering over the WAN is not supported in the Cisco Unified Computing System B-Series.

3. Which protocol does the Cisco Unified ICM use to interface with the Cisco Unified Communications Manager in the Cisco Unified Contact Center Enterprise solution?

A) AXL
B) JTAPI
C) SIP
D) H.323
E) SOAP

4. When using the Cisco Unified IP IVR in a Cisco Unified Contact Center Enterprise solution, what are three best practices to improve the availability of the solution? (Choose three.)

A) Use default labels in the Cisco Unified Contact Center Enterprise routing scripts.
B) Use the Cisco Unified Communications Manager call forwarding features on CTI route points and devices associated with the Cisco Unified IP IVR.
C) Use default scripts in the Cisco Unified IP IVR.
D) Add multiple duplex or redundant Cisco Unified IP IVRs to create a Cisco Unified IP IVR cluster.
E) Use the Cisco Unified IP IVR high-availability option.
F) Use Cisco Unified Contact Center Enterprise scripting to control call delivery to Cisco Unified IP IVRs based on available ports or peripheral status.

5. What is the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

A) use an SRST reference in the device pool
B) add a redundant device pool to the Cisco Unified CallManager Group configuration
C) add a second TFTP server to the cluster
D) add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in Device pool of the Cisco IP Phone

Solutions: