Salesforce Plat-Con-201 Exam Questions : Salesforce Certified Omnistudio Consultant

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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?

A) DataRaptor Load
B) DataRaptor Turbo
C) DataRaptor Transform
D) DataRaptor Extract

2. A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.
Based on the user analysis exhibit shown below, which three actions should appear on the card?
Choose 3 answers

A) Verify a transaction
B) Request higher limit
C) View statements
D) View credit score history
E) Make a payment

3. A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?

A) Single FlexCard with an Action to invoke an OmniScript
B) Multiple OmniStudio Actions that invoke separate OmniScripts
C) Single OmniStudio Action that invokes separate Omniscripts
D) Specific FlexCards with Actions for each type of Contact

4. A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is acustom object, related to the Patients object.
For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:
* Approve
* Print for Review
* Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these requirements?

A) Salesforce list view with custom buttons/links
B) Single FlexCard with multiple actions
C) Multiple FlexCards with single action
D) OmnlScript with multiple Step elements

5. A business implements several OmniScripts and requests a design review to identify possible improvements.
During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labelsand input elements.
What can the consultant recommend to improve these OmniScripts?

A) Add an address typeahead element to all the OmniScripts.
B) Create a reusable OmniScript to update address information.
C) Create new versions of the OmniScripts to collect the address information.
D) Use a DataRaptor Transform to standardize the data format.

Solutions: