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EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Generic Concepts and Definitions | - Models and principles used in ITIL - Common ITIL definitions |
| Service Management as a Practice | - Definition of service management - Key concepts and terminology |
| Technology and Architecture Supporting IT Service Management | - How technology facilitates ITIL practices - Overview of tools and technologies |
| The ITIL Service Lifecycle / Value System | - Service value system and components - Service lifecycle stages or value chain activities |
| Selected Processes, Functions, and Roles | - Roles and responsibilities in service management - Key ITIL processes and their purpose |
EXIN ITIL Foundation Sample Questions:
Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?
- A. Event management, incident management, change management, and access management
- B. Incident management, problem management, service desk, request fulfilment, and event management
- C. Event management, incident management, problem management, request fulfilment, and access management
- D. Incident management, service desk, request fulfilment, access management, and event management
Correct Answer: C 🗳️
Which of the following statements about standard changes are CORRECT?
1 . The approach is pre-authorized
2 . The risk is usually low and well understood
3 . Details of the change will be recorded
4 . Some standard changes will be triggered by the request fulfillment process
- A. 2 and 3 only
- B. 1 only
- C. All of the above
- D. 1, 2 and 4 only
Correct Answer: C 🗳️
Which processes are responsible for the regular review of underpinning contracts?
- A. Supplier management and availability management
- B. Supplier management and change management
- C. Supplier management and service level management
- D. Availability management and service level management
Correct Answer: C 🗳️
Which statement BEST represents the guidance on incident logging?
- A. All incidents must be fully logged
- B. Only incidents reported to the service desk can be logged
- C. Incidents must only be logged if a resolution is not immediately available
- D. The service desk decide which incidents to log
Correct Answer: A 🗳️
Which term describes if a service is fit for use?
- A. Availability
- B. Serviceability
- C. Utility
- D. Warranty
Correct Answer: D 🗳️
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