Peoplecert ITIL-4-HVIT Exam Questions : ITIL 4 Specialist: High-Velocity IT

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization's sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?

A) A/B testing
B) Return on Investment (ROI)
C) Cost of delay
D) Minimum viable products

2. A financial institution has created an app for end users to access their accounts. The software product owner is trying to decide which feature they should invest in next.
Which technique would BEST help with this decision?

A) Definition of done
B) A/B testing
C) Continuous testing
D) Minimum viable approach

3. Which concept would MOST help to ensure that information needed to identify problems is available?

A) Agile
B) Design thinking
C) Valuable investments
D) Safety culture

4. A service provider is about to engage in a partnership with a large retailer. The service provider will integrate the retailer's systems for online shopping.
How can the 'relationship management' practice contribute to this initiative?

A) By developing an understanding of the patterns of usage of the online shopping services
B) By negotiating and agreeing with the retailer the service targets for the integrated systems
C) By establishing the communication channels required to support the online shopping services
D) By encouraging behaviours that are consistent with the shared values of both organizations

5. A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
1. Use data analytics to sell more products to its customers
2. Send customers quick and personalized responses to enquiries
3. Receive training on the basic features of the service
4. Provide more frequent reports to the sales manager

A) 1 and 2
B) 3 and 4
C) 2 and 3
D) 1 and 4

Solutions: