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Salesforce FS-Con-101 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Managing Assets	5%	- Maintain assets and asset relationships - Track asset history and maintenance
Topic 2: Configuring Mobility	10%	- Enable mobile workflows and sign-off processes - Configure Field Service mobile app settings - Distinguish mobile app capabilities
Topic 3: Managing Inventory	8%	- Manage products, consumption, and returns - Select inventory and price book models
Topic 4: Configuring Maintenance Plans	5%	- Schedule recurring work - Design and implement maintenance plans
Topic 5: Permissions and Sharing	5%	- Manage territory visibility and sharing rules - Configure permission sets and access
Topic 6: Managing Resources	16%	- Manage time sheets, operating hours, and skills - Understand license types and deployment - Set up and manage crews and resource types - Configure service territories and membership
Topic 7: Managing Work Orders	23%	- Configure work order processes, types, and parameters - Relate work orders, service appointments, and products - Manage work order lifecycle, line items, and milestones
Topic 8: Managing Scheduling and Optimization	28%	- Use dispatcher console and scheduling tools - Set up operating hours and availability - Manage service appointment lifecycle and assignment - Configure scheduling policies and optimization rules

Salesforce Agentforce Field Service and Operations Consultant Sample Questions:

Question #1

Universal Containers performs maintenance and repairs on Assets in the field and Wants to increase first-time fix rates.
What should a Consultant include when creating a Work Order?

A. Skill Requirements and Products Consumed
B. Estimated Duration and Service Level Agreement
C. Products Required and Skill Requirements
D. Products Required and Estimated Duration

Reveal Solution Discussion 0

Correct Answer: C 🗳️