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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which Functions are included in IT operations management?

A) IT operations control and facilities management
B) Network management and application management
C) Facilities management and release management
D) Technical management and change management

2. Which of the following would commonly be found in a contract underpinning an IT service?
1.Financial arrangements related to the contract
2.Description of the goods or service provided
3.Responsibilities and dependencies for both parties

A) 2 and 3 only
B) 1 and 3 only
C) All of the above
D) 1 and 2 only

3. Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?

A) Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
B) Public frameworks are always cheaper to adopt
C) Proprietary knowledge has been tested in a wide range of environments
D) Public frameworks are prescriptive and tell you exactly what to do

4. Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

A) Perform
B) Do
C) Implement
D) Measure

5. Which of the following BEST describes technical management?

A) A function that provides hardware repair services for technology involved in the delivery of service to customers
B) Senior managers responsibilities for all staff within the technical support function
C) A function that includes providing technical expertise and overall management of the IT infrastructure
D) A function responsibilities for facilities management and building control systems

Solutions: