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Understanding functional and technical aspects of Preparation for Administrator (CRT101)
The following will be asked from you in the SALESFORCE CRT-101 exam dumps:
- Describe the capacities of Salesforce Knowledge
- Describe the capacities of movement the executives, for example, overseeing errands, occasions, public schedules, and multiday occasions
- Describe the capacities of the Community application, including Ideas and Answers
- Given a situation, distinguish how to mechanize case the executives utilizing case task, pre-programmed message, acceleration, web-to-case, email-to-case, and case groups
- Describe the capacities of case the executives, for example, case measures, case settings, what's more, case remarks
- Describe the highlights of Chatter like feed, gatherings, following, and security
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How much does Preparation for Administrator (CRT101) costs
- Passing Score: 60% or higher
- Examination Name: Preparation for Administrator (CRT101)
- Length of Exam: 85 min
- No of Questions: 60 Questions
- Types of questions: Performance Based Questions
- Examination Fees: $200 USD
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Salesforce CRT-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Productivity and Collaboration | 7% | - Activity management - Chatter and collaboration tools |
| Topic 2: Sales and Marketing Applications | 12% | - Campaigns and products - Lead management and conversion - Opportunity management and sales processes |
| Topic 3: Data and Analytics Management | 13% | - Data import/export and data quality - Reports, dashboards, and folders - Data backup and storage considerations |
| Topic 4: Workflow and Process Automation | 15% | - Process Builder and Flow Builder - Workflow rules and actions - Approval processes |
| Topic 5: Service and Support Applications | 12% | - Case management and escalation - Knowledge base and entitlements - Service console features |
| Topic 6: Configuration and Setup | 15% | - Company settings and organization configuration - User management and license allocation - Security controls, roles, profiles, and sharing settings |
| Topic 7: Object Manager and Lightning App Builder | 20% | - Lightning apps, navigation, and Lightning App Builder - Page layouts, record types, and compact layouts - Standard and custom objects, fields, and relationships |
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