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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. A Level 1 support professional would like to be kept informed of product-specific news or updated support content, such as publications, hints and tips, technical notes, product flashes (alerts)and downloads, and drivers. What is the advantage of the My Support webpage?
The information:

A) can be personalized.
B) will be translated to the National Language.
C) can be refreshed to always show current information.
D) can be animated like a Power Point presentation.

2. Which one of the following is not a way to show good communication with our customers?

A) Keep the focus on the goal of solving the problem.
B) Match the customer's technical language and technical level.
C) Show lack of interest to how the problem is impacting the customer.
D) Show a positive attitude.

3. Which command should be used within RETAIN to find the archived Problem Management Record (PMR) 12340.130,702?

A) N;RTA/1/A;12340B130C702
B) N;RTA/1/P;12340B130C702
C) N;RS4/1/A;12340B130C702
D) N;RS4/1/P;12340 B130C702

4. What is the encryption level and method that is used by Assist On-site (AOS)?

A) 64-bit Advanced Encryption Standard (AES)
B) 256-bit Triple Data Encryption Standard (DES)
C) 128-bit Data Encryption Standard (DES)
D) 128-bit Advanced Encryption Standard (AES)

5. A customer opened a PMR to request a fixpack for WebSphere Application Server. What action should the L1 support professional take?

A) Post thread in developerWorks forum and direct the customer to it.
B) Contact L3 to get fixpack.
C) Close the PMR as it is out of L1 support scope.
D) Search for fixpack and provide link and instruction to customer.

Solutions: