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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data Gathering, Quality and Reporting | 15% | - Data sources, collection and validation - Activation and visualization tools - Reporting, dashboards and interpretation - Data quality dimensions and improvement |
| KPI Selection and Alignment | 25% | - Selection criteria and techniques - Cascading KPIs across organizational levels - Linking KPIs to strategy and objectives - Alignment with business goals and initiatives |
| Understanding and Classifying KPIs | 20% | - Typology: leading/lagging, efficiency/effectiveness, qualitative/quantitative - SMART criteria and definition rules - KPI lifecycle and logic - Taxonomy and classification frameworks |
| Target Setting and Performance Goals | 10% | - Common mistakes and behavioral issues - Target setting methodologies and best practices - Benchmarking and comparison |
| The World of KPIs | 15% | - Concepts, terminology and governance - Value and role of KPIs - Organizational levels and application - Challenges in performance measurement |
| KPI Documentation and Standardization | 15% | - Ownership, frequency and data definitions - Standardized templates and libraries - Documentation form design and components |
The KPI Institute Certified KPI Professional Sample Questions:
1. Which target limits would you propose for "Budget variance (%)", tracked at organizational level?
A) +/# 97%
B) This is not a KPI
C) +/# 3%
D) +/# 50%
2. Which of the following KPIs measures customer advocacy?
A) Net Promoter Score (NPS) (%)
B) All the answers
C) Cross-sell (%)
D) Complaints (#)
3. Which KPI measures the achievement of the following objective: "Enhance process quality"?
A) Production workers that attended process quality training (%)
B) Error rate (%)
C) Process quality level of 99% achieved by the end of the financial year
D) Time to process a transaction (# / time)
4. Which of the following are effectiveness KPIs?
A) All the answers
B) Transportation capacity utilization (%)
C) Employee engagement index (# / %)
D) Time to process request per agent (# / time)
5. Objectives should start with:
A) Action verbs
B) Value drivers
C) Adjectives
D) Nouns
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
Webb 
Kent 
Roberta 
Bruce 
Meroy 
Dwight 
Jane 
Myron 
Kay 
Vera 
Beatrice 
Booth 
Newman 
Maxwell 
Montague 
