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SAP C-C4H410-01 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting & Analytics | - Dashboards and key figures - Analytics work center design |
| Sales Planning & Forecasting | - Sales target planning dimensions - Forecasting based on opportunity attributes |
| Account and Contact Management | - Account hierarchy and master data - Contact assignment and relationship handling |
| Lead & Opportunity Management | - Opportunity creation and qualification - Lead processing and lifecycle |
| Fine Tuning & Administration | - Business roles and access control - Workflow and rules for automation |
| Integration & Data Migration | - Integration with backend systems - Data migration templates and mapping |
| Quotations and Order Management | - Sales quote processing - Order management basics |
| Sales Cloud Overview & Scoping | - Functional capabilities of SAP Sales Cloud - Business process scenarios |
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
1. How can you give a business user access to a work center view?
There are 2 correct answers to this question.
Response:
A) Assign the business user to the territory structure.
B) Use business scoping to activate the work center containing the view
C) Create a business role that has access to the work center view and assign it to the business user.
D) Copy the access rights from a business user who already has access to the work center view
2. You want to use the revenue split within opportunities. Which of the following actions are required?
Please choose the correct answer.
Response:
A) Include employees as part of the account team.
B) Assign employees to a territory organization.
C) Create a sales planning dimension.
D) Activate scoping questions.
3. What activities do you perform in the Administrator work center to enable a new social media channel?
There are 3 correct answers to this question.
Response:
A) Select the channel type.
B) Set up access to your social media account.
C) Define the ticket priority with the social media channel provider.
D) Select the social media channel service level.
E) Create and schedule a social media import run.
4. Your customer wants to implement a multi-step approval process for sales quotes based on the account calculation. Which of the following steps are mandatory to achieve this?
There are 2 correct answers to this question.
Response:
A) Create a new approval process.
B) Assign an e-mail template for approval communication.
C) Define a condition in the approval process.
D) Create a copy of the default approval process and maintain the copy.
5. A Bill of Material was triggered from SAP Hybris Cloud for Customer using the Request External Pricing option. Where can the pricing and quantity be edited?
Please choose the correct answer.
Response:
A) In both the parent item and the child item
B) In the child item only
C) In the quotation header
D) In the parent item only
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: D | Question # 3 Answer: C,D,E | Question # 4 Answer: C,D | Question # 5 Answer: D |



