Salesforce Arch-302 Exam Questions : Salesforce Certified B2C Solution Architect

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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

Question 1

An electronics company operates its website on B2C Commerce. The company recently decided to update its Customer Service portal from a homegrown solution to Service Cloud in order to take advantage of Assisted Order Placement through the 'Order on Behalf of feature in the Service Cloud console.
The company currently has 3 million customer records in its B2C Commerce database that need to be migrated into Service Cloud.
How should a Solution Architect manage the export from B2C Commerce-and import the initial batch of customer records into Service Cloud in an efficient manner?

A. Use the Streaming API to push the 3 million customer records from B2C Commerce to Service Cloud.
B. Use the Salesforce REST API to import the 3 million records into Service Cloud.
C. Use Business Manager to export and Data Loader to import the 3 million records into Service Cloud.
D. Use the Commerce Cloud REST API to import the 3 million records into Service Cloud.

Question 2

A US-based pet superstore wants to build a stronger relationship with their customers by offering an ominichannel, seamless experience at each customer interaction. Currently, they have over 1,500 stores, and numerous pet websites, services, and applications that are siloed, which is a major functional pain point.
Recently, they purchased Service Cloud and B2C Commerce and want to integrate their systems as part of their digital transformation.
Which design and approach should a Solution Architect recommend for a robust and scalable multi-cloud integration?

A. Implement an integration solution using an outbound messaging design pattern and Salesforce Connect as the integration approach, to connect the multiple clouds and on-premises applications.
B. Build multiple point-to-point application integrations connecting the multi-cloud and on-premises applications using SOA (Service-Oriented Architecture) and SOAP web services.
C. Build an application network by adopting an API-led connectivity approach that packages underlying connectivity and orchestration services as easily discoverable and reusable API building blocks.
D. Implement a custom integration solution using lightweight middleware tools like Jitterbit or Talend.

Question 3

A company wants to use the Salesforce Platform for their needs. They need a marketing solution, an online ordering platform, and a b solution for service agents, The goal of the company is to provide end-to-end support for their customers.
What is an example of a deliverable that the Solution Architect should provide to make sure the company understands the solution that is needed?

A. Final design document for storefront pages and service agent experience
B. Technical Design Specification showing the data mapping/model and systems integration
C. Email templates and copy for suggested marketing emails
D. Organization chart of the company completed by the Solution Architect

Question 4

Northern Trail Outfitters (NTO) is a clothing and outdoor specialist retailer. NTO has had success with its B2C store using B2C Commerce, supported by Service Cloud and Marketing Cloud for customer service and email campaigns, respectively.
Now, NTO wants to increase its revenue by making personalized product recommendations using Einstein Web & Email Recommendations in Marketing Cloud. These recommendations should be consistent across email, storefront, and service console.
Which two things should a Solution Architect consider before recommending this approach?
Choose 2 answers

A. Product Catalogs can be configured natively to sync from B2C Commerce to Marketing Cloud using a point and click configuration.
B. Email should be used as the unique identifier since B2C Commerce and Service Cloud may not have the Marketing Cloud Contact Key.
C. The service console will need a customized Lightning component to display the recommendations,
D. Each storefront should be linked to its own Marketing Cloud Business Unit to ensure relevant recommendations.

Question 5

An organization uses B2C Commerce to capture order details but needs to process the order in an ERP system. They want B2C Commerce to send a message to the ERP system with the order details after they have been entered, then wait for the order to be processed, and then receive a reply from the ERP system with the order number and status.
Which integration pattern should a Solution Architect use to meet this requirement?

A. Batch Data Synchronization
B. Publish / Subscribe
C. Request and Reply
D. Asynchronous Call-Out

Solutions: