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Apple OS X Support Essentials 10.9 Sample Questions:

1. Client software is used to access network services provided by server software. The connection is established using a common network protocol known by both the client and server software. Thus, the client and server software can be from different sources.

A) What's the best source for acquiring printer drivers for OS X?
B) What's the primary interface for configuring network service applications?
C) What's the relationship between clients and servers as it relates to network service access?
D) What's target disk mode and how is it engaged?

2. Sandboxed applications are only allowed access to specific items. They're otherwise completely cut off from the rest of the system, so they can't cause harm. All Mac App Store applications are required to be sandboxed.

A) What does the master password do?
B) What happens during system shutdown?
C) What are Safe Sleep and Power Nap?
D) What are the advantages of application sandboxing?

3. How does the default organization of the file system allow users to safely share local files and folders?

A) Every home folder contains a Public folder that other users can read and a Drop Box folder that other users can write to. All other subfolders in a user's home folder (except the optional Sites folder) have default permissions that don'tallow access to other users. The Shared folder is also set for all users to share items.
B) The Archive option in the Finder creates compressed zip archive files.
C) The volume formats supported as system volumes for OS X are Mac OS Extended(Journaled) and Mac OS Extended (Journaled, Encrypted).
D) The keychain system manages encrypted files that are used to securely save your items. By default, every user has login and Local Items keychains that use the same password as his account. Not even other administrative users can access your keychain secrets without knowing the keychain's password.

4. What are the system requirements for using FileVault 2?

A) The four methods used to eject a volume or disk from the Finder are:
Drag the disk icon to the Trash in the Dock.
Press and hold the Eject key for a few moments tounmount and eject optical media.
Select the volume you want to eject and choose Eject from the File menu.
In the Finder sidebar, click the small Eject button next to the volume youwant to unmount andeject.
B) Code-signed items include a digital signature that the system can use to verify the authenticity and integrity of the application or process and its resources.
C) The system version, build number, and hardware serial number are located in the About This Mac dialog or the login screen. The system version number defines the specific version of OS X currently installed. The system build number is an even more specific identifier used primarily by developers. Finally, the hardware serial number is a unique number used to identify your specific Mac.
D) To enable FileVault 2, OS X systems must have the hidden OS X Recovery HD volume on the system disk. Further, any Legacy FileVault accounts must be decrypted and returned to normal accounts before FileVault 2 can be enabled.

5. Using the Parental Controls preferences, which restriction can you impose on an account?

A) Restrict the account to a defined amount of disk space for the home folder.
B) Restrict the account to sending emails only to defined email addresses.
C) Restrict the account to downloading only specified file types, such as text or audio files, from the Internet.
D) Restrict the account to a defined set of the services available from the Sharing pane of
System Preferences.

Solutions: