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Apple Macintosh Service Certification Sample Questions:

1. Which THREE of the following probing questions are most appropriate to ask the customer when troubleshooting AirPort issues? SELECT THREE

A) What is the resolution of the computer's display?
B) Are wired computers affected as well?
C) What is the computer's processor speed?
D) Are just wireless computers affected?
E) How much RAM do you have installed?
F) Are any hubs, routers, or other computers connected to the network?

2. When discharging a CRT, what part do you touch with the tip of the discharge tool?

A) Flyback transformer
B) Anode aperture
C) Yoke connector/cable
D) High voltage cable

3. What step is required before upgrading the RAM in a Mac Pro (Early 2009)?

A) Remove the hard drive carriers.
B) Remove the processor tray.
C) Remove the Optical Drive and Carrier.
D) Remove the front inlet fan assembly.

4. You are preparing to service a MacBook. To reduce the risk of damage from ESD, you clear the area of plastic, vinyl, or foamed polystyrene, and have static-shielding storage bags available for ESD-sensitive components. While you are working you should also remember to ________________ and _______________. SELECT TWO

A) ground yourself and the equipment you are working on
B) handle any ESD-sensitive components by the connectors, rather than by the edges
C) ask other technicians to avoid touching you when you are working on ESD-sensitive components
D) always place ESD-sensitive components on metal surfaces
E) discharge the display to protect the other ESD-sensitive components

5. You are removing the main battery from MacBook Pro 17" Early 2009 model. Which of the
following is best practice when handling this.

A) Hold the battery carefully by its edges only
B) Recover any puncture or tear into the soft mylar with copal
C) Hand the best with one hand, pressing between the soft
D) Hand the best any way, it does not matter

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