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Nortel 920-337 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Licensing and Deployment Concepts | - Basic licensing models for BCM platforms - Deployment scenarios and scalability considerations |
| Topic 2: Competitive Positioning | - Comparison with competing PBX and IP telephony systems - Differentiation of Nortel BCM solutions |
| Topic 3: BCM Product Portfolio Overview | - BCM50 / BCM200 / BCM400 / BCM450 positioning and target markets - Core features and architecture of BCM platforms |
| Topic 4: Sales Positioning and Solution Selling | - Solution mapping for SMB and enterprise environments - Identifying customer requirements and business needs |
| Topic 5: Product Features and Capabilities | - Telephony, VoIP, and unified communications features - Voicemail, call routing, and system integration |
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