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How to book the Cisco 820-605: Cisco Customer Success Manager Exam
These are the following steps for registering for the 820-605 exam test:
- Step 1: Visit to 820-605 Exam Registration
- Step 2: Sign up/log in to the Pearson VUE account
- Step 3: Search for 820-605 Certifications Exam
- Step 4: Select Date, time and confirm with a payment method
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Cisco 820-605日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Success Management | 20% | - Customer engagement and relationship building - Continuous value orchestration - Usage data interpretation and analysis |
| Topic 2: Customer Success Industry Knowledge | 15% | - Customer Success trends and market dynamics - Customer lifecycle management - Value realization and business outcomes |
| Topic 3: Renewals and Expansion | 15% | - Renewal strategies and processes - Identifying expansion opportunities - Driving customer loyalty and growth |
| Topic 4: Success Plan Creation | 25% | - Customer journey mapping - Success planning and goal setting - Stakeholder engagement and alignment |
| Topic 5: Barrier Management | 25% | - Identifying adoption barriers - Developing barrier removal strategies - Overcoming resistance and technical hurdles |
Cisco Customer Success Manager (820-605日本語版) Sample Questions:
カスタマーサクセス計画をサポートする2つのアクティビティはどれですか？（2つ選択してください。）
- A. サービスチケット追跡
- B. 採用障壁の特定
- C. 品質管理
- D. KPI追跡
- E. サービス提供プログラム管理
Correct Answer: B,D 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
顧客の成功の中で拡大の機会となる2つの結果はどれですか。 （2つ選択してください。）
- A. ソリューションの導入
- B. ソリューションサブスクリプションの更新
- C. ソリューション機能の拡張
- D. 新しいソリューションの購入
- E. ソリューションサービスの拡張
Correct Answer: C,E 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
ターゲットを絞ったユースケースの目的は何ですか？
- A. 競合他社との製品の差別化を強調しています。
- B. 追加のサービスを購入しなくても機能します。
- C. 望ましい結果を実現するために、ソリューションをどのように適用するかを定義します。
- D. 追加機能を利用する方法を顧客に提供します。
Correct Answer: C 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
顧客関係者マップの目的は何ですか?
- A. トレーニング計画を立てる
- B. 製品ロードマップを構築するため
- C. コミュニケーション計画を作成する
- D. 顧客文化の重要な要素を特定する
Correct Answer: C 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
展示を参照してください。
カスタマー サクセス マネージャーはどのアクションを実行する必要がありますか?
- A. 顧客の声を作成します。
- B. 導入の障壁を特定します。
- C. 拡張の機会を推奨します。
- D. 財務指標を確認します。
Correct Answer: B 🗳️
Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).
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