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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. You are staging a new install with an IP500v2. The customer wants to use Embedded Voicemail (EVM) for voicemail recordings. The customer would like to maximize the capacity of the Secure Digital (SD) card slots for maximum voicemail recording capacity. Which SD card would maximize the voicemail recording capacity for this customer?

A) Use the SD card purchased through Avaya for the System SD card slot. Purchase a commercial USB external hard drive with the maximum storage size to be used for voicemail recordings and put this in the external USB connection on the back of the IP500.
B) Use the SD card purchased through Avaya for the System SD card slot. Purchase a commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the Optional SD card slot.
C) Use the SD card purchased through Avaya for the Optional SD card slot. Purchase a commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the System SD card slot.
D) Purchase a commercial SD card with the maximum storage size to be used for voice mail recordings and put this card in the System SD card slot. Purchase an additional commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the Optional SD card slot. This will maximize voicemail recording capacity.

2. Which tool should be used to reduce conflicts within the SCN?

A) Line Renumber
B) Unique User Names Tool
C) MSN Configuration
D) Extension Renumber

3. Secure Digital (SD) card commands can be invoked from which three sources? (Choose three.)

A) IP Office Manager
B) IP Office System Monitor
C) VoiceMail Pro Client
D) Avaya phones
E) System Status Application (SSA)

4. In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?

A) General
B) Advanced
C) Dependencies
D) User
E) Log On

5. A customer has multiple IP Offices that have been in operation for over three years. IP hard phone users are complaining that they are experiencing "one way audio" during the calls. The problem has only recently started to occur. The problem is random and is hard to duplicate. Which three could be used to troubleshoot this issue? (Choose three.)

A) an IP Office Monitor trace with Real Time Audio trace options enabled
B) an IP Office Monitor trace with AVRIP options enabled
C) a packet sniffing trace
D) a current Network Assessment
E) an IP Office Monitor trace with H.323 options enabled

Solutions: