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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A customer integrates Salesforce with Webex Contact Center. Screen pop functionality fails intermittently during inbound calls. Which issue is MOST likely responsible?

A) Codec mismatch between trunks
B) Browser pop-up restrictions
C) SIP OPTIONS timeout
D) Missing SRTP encryption

2. A customer wants supervisors to silently monitor agents without participants hearing monitoring tones. Which feature should be implemented?

A) Whisper coaching
B) Silent monitoring
C) Call intercept
D) Barge-in only

3. A Webex Contact Center manager wants to synchronize Webex App presence states with the Webex Contact Center Agent Desktop to improve agent efficiency. Also, the manager wants the Agent Desktop to automatically switch to the already configured the "WebexAppCall" Webex Contact Center idle state when an agent is engaged in a non-Webex Contact Center call on the Webex App. Which three actions must be taken to meet these requirements? (Choose three.)

A) Enable "State Synchronization" under Desktop > Webex App configuration.
B) Add the "WebexAppCall" Webex Contact Center Idle code to a desktop layout and assign it to the team that agents are part of.
C) Map the "On a Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
D) Enable "State Synchronization" under Collaboration > Webex App in the Desktop Profile that will be used by agents.
E) Map the "Outgoing Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
F) Enable "Webex App Integration" under Desktop > Webex App configuration.

4. An engineer must troubleshoot intermittent registration failures for Webex Room Devices. Which DNS record is MOST critical for SIP service discovery?

A) SRV
B) TXT
C) MX
D) PTR

5. A customer wants to enable the Real Time Transcription (RTT) feature only for specific queues.
This feature is enabled by using the Start Media Stream node in Flow Designer, so the administrator decides to control the enablement using a function. The function must check two input variables: queue_ID for the selected agent queue (a string) and queue_IDs for the list of queues that require the RTT feature (a list of dictionaries, where each dictionary has an id key for the queue ID). The function returns a boolean variable rtt_Enabled to the flow, which indicates whether RTT should be enabled. Which function is correct when using Python?

A)

B)

C)

D)

Solutions: