Oracle 1Z1-456 Exam Questions : Oracle Fusion Customer Relationship Management 11g Sales Essentials

  • Exam Code: 1Z1-456
  • Exam Name: Oracle Fusion Customer Relationship Management 11g Sales Essentials
  • Updated: Oct 06, 2026
  • Q&As: 133 Questions and Answers

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Oracle 1Z1-456 Exam Syllabus Topics:

SectionObjectives
Sales Process Management- Lead management
  • 1. Lead creation and qualification
    • 2. Lead conversion processes
      - Opportunity management
      • 1. Forecasting and pipeline management
        • 2. Opportunity lifecycle and stages
          Sales Forecasting and Reporting- Reports and analytics
          • 1. Performance dashboards
            • 2. Standard sales reports
              - Forecasting methods
              • 1. Quota and target management
                • 2. Pipeline forecasting
                  Accounts and Contacts Management- Data quality and duplication management
                  • 1. Duplicate prevention strategies
                    • 2. Data enrichment and validation
                      - Customer data management
                      • 1. Contact relationship management
                        • 2. Account creation and hierarchy
                          Application Administration and Setup- System configuration
                          • 1. Business process configuration
                            • 2. Sales application setup
                              - Security and roles
                              • 1. Access control configuration
                                • 2. User roles and permissions
                                  Oracle Fusion CRM Fundamentals- CRM concepts and Oracle Fusion CRM overview
                                  • 1. Fusion CRM architecture overview
                                    • 2. Customer relationship management principles
                                      - Navigation and user interface
                                      • 1. Sales dashboard and workspace navigation
                                        • 2. Personalization and user preferences

                                          Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

                                          Question #1

                                          Your company is evaluating the Oracle Fusion Sales application and has unique business requirements that require using custom objects as part of the implementation. Which three Oracle Fusion applications support custom objects as part of the implementation?

                                          • A. Oracle Fusion Common CRM
                                          • B. Oracle Fusion Customer Center
                                          • C. Oracle Fusion Sales catalog
                                          • D. Oracle Fusion Marketing
                                          • E. Oracle Fusion Sales
                                          Reveal Solution  Discussion  0

                                          Correct Answer: B,D,E  🗳️

                                          Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).

                                          Question #2

                                          When the opportunity import process was initially created, the Customer Data Management Duplicates field was left blank. You are now using this process to import flat files; each flat file contains 50 records. While reviewing the data, you happen to notice that the same opportunity is included in two separate flat files, but the value of the Sales Stage field is different in the second file.
                                          If you import both files, what will happen?

                                          • A. The Fusion system will create a duplicate record.
                                          • B. The second import process will succeed, but the duplicate opportunity record will fail.
                                          • C. The Fusion system will create a resolution request.
                                          • D. The second Import process will fail.
                                          • E. The Fusion system will update the opportunity record with the value from the second file.
                                          Reveal Solution  Discussion  0

                                          Correct Answer: E  🗳️

                                          Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).

                                          Question #3

                                          A sales administrator wants to assign territories to opportunity revenue lines based on the product revenue associated with the revenue lines, through Assignment Manager.
                                          Identity the work object and candidate object that allow the sales administrate to proceed with the assignment in Oracle Fusion Sales.

                                          • A. Opportunity product line and territory
                                          • B. Opportunity revenue line and territory
                                          • C. Opportunity and territory
                                          • D. Opportunity and opportunity revenue lines
                                          • E. Opportunity product and revenue lines
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A  🗳️

                                          Explanation: Only visible for PassSureExam members. You can sign-up / login (it's free).

                                          Question #4

                                          A sales representative has been assigned to sell a new server product launched by his organization to its existing customers. Select two activities the sales Representative can perform as part of sales prospecting in Oracle Fusion Sales.

                                          • A. Use Customer Center to review the prospects' pending service requests.
                                          • B. Create a Sales Campaign to invite all prospects' contacts for an upcoming road show.
                                          • C. Create a quote for the prospect in Oracle Fusion Sales.
                                          • D. Use LinkedIn to discover more about the prospect organization contact.
                                          • E. Use keyword search to identify existing customers with the old server product line.
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A,B  🗳️

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                                          Question #5

                                          A Template administrator is creating a new assessment template for capturing assessment data of the sales lead. Identify the three out of the box template types available in Oracle Fusion CRM.

                                          • A. Product
                                          • B. Opportunity
                                          • C. Lead
                                          • D. Customer
                                          • E. Opportunity Revenue Line
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A,B,C  🗳️

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