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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which three statements are true about Service Level Agreements?

A) They enable you to specify the duration for which an incident can be kept in waiting status.
B) They enable you to set the reports that are visible to an agent.
C) They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.
D) They enable you to restrict the number of incidents raised by end users through various channels.
E) They enable you to restrict what agents can view as part of navigation on the console.
F) They enable you to set a timeline for an agent to respond to an incident.

2. Which four types are used by incidents queues?

A) Round Robin (All)
B) LIFO
C) Standard
D) Advanced Routing
E) FIFO
F) Round Robin (Logged In)
G) Quick

3. Which two are non-CRUD operations?

A) ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
B) UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);
C) CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
D) CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
E) RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
F) ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);

4. Which two statements are true about generic objects?

A) They can be used with standard objects.
B) They are used when working with custom objects only.
C) They require the type of data to be set dynamically.
D) They automatically consider a package to consist of custom objects.
E) They belong to a stand-alone class that is not derived from an RN object.

5. Which two statements are true about Oracle Service Cloud accelerators?

A) The source files for all listed accelerators are available for download.
B) They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
C) They
are available at http://www.oracle.com/technetwork.
D) Oracle provides support for all accelerators.
E) They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.

Solutions: