Oracle 1Z0-1038-21 Exam Questions : Oracle Service Center 2021 Implementation Essentials

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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which three statements are true about add-ins?

A) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
B) They can be designed to create visualcomponents and not perform any integrations.
C) They canbe added to the Custom Portal area of Oracle Service Cloud.
D) They always run locally on the machines on which the desktop application runs.
E) They always run locally to access local data.
F) They are the visual areas of Oracle Service Cloud Agent Desktop.

2. Which two components can be edited in a standard report?

A) Graphs
B) Schedules
C) Column headings
D) Non-selectable filters
E) Report headings
F) Permissions

3. Which three actions can a guide branch out to?

A) Calling a URL
B) Creating anincident
C) Firing a named event
D) Inserting another guide
E) Calling an add-in

4. You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?

A) Update the standard text with the changed address and phone numbers.
B) Update customfields with the changed address and phone numbers.
C) Create variables with the current address and phone numbers.
D) Update variables with the changed address and phone numbers.
E) Create custom fields for the address and phone numbers.
F) Create the standard text with the current address and phone numbers.

5. Which three statements are true about Service Level Agreements?

A) They enable you to specify the duration for which an incident can be kept in waiting status.
B) They enable you to set the reports that are visible to an agent.
C) They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.
D) They enable you torestrict what agents can view as part of navigation on the console.
E) They enable you to restrict the number of incidents raised by end users through various channels.
F) They enable you to set a timeline for an agent to respond to an incident.

Solutions: