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ServiceNow CIS-TPRM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Questionnaire Management | 20% | - Assign questionnaires to third parties - Configure questionnaire workflows - Create and manage questionnaires - Build questionnaires using sections and questions |
| Topic 2: Application Configuration | 25% | - Configure questionnaire templates - Configure third-party types and categories - Configure risk assessment templates - Configure TPRM foundational elements |
| Topic 3: Risk Assessment and Scoring | 20% | - Automate risk scoring workflows - Configure risk calculation models - Implement inherent and residual risk scoring - Define risk thresholds and matrices |
| Topic 4: Remediation and Monitoring | 15% | - Generate risk dashboards and reports - Implement due diligence processes - Create and track remediation tasks - Configure monitoring workflows |
| Topic 5: Third-party Management | 20% | - Track third-party relationships and tiers - Implement third-party lifecycle management - Manage third-party registry - Configure SLA requirements |
ServiceNow Certified Implementation Specialist - Third-party Risk Management Sample Questions:
1. What is a common table used for Third-party Risk Management reporting?
Response:
A) Third-party Risk Assessment [sn_vdr_risk_asmt_assessment]
B) Third party [core_third_party]
C) Task [task]
D) Control [sn_control]
2. A successful Third-party Assessment Portal Configuration must:
Response:
A) Restrict users from uploading documents to ensure security
B) Be available exclusively during business hours to manage traffic
C) Enable seamless navigation and user-friendly interfaces for efficient assessment submission
D) Prioritize aesthetic elements over functionality
3. What role does user feedback play in the ongoing configuration of a Third-party Assessment Portal?
Response:
A) It ensures the portal evolves to meet user needs and improves compliance rates
B) It reduces the frequency of portal updates
C) It eliminates the need for further user training
D) It helps maintain the portal's original design intent
4. What is the primary objective of conducting due diligence requests during the third-party risk assessment process?
Response:
A) To establish a legal framework for third-party relationships
B) To collect and evaluate critical information about third-party risks before engagement
C) To finalize contract terms with third parties
D) To reduce the overall cost of third-party services
5. How can dashboards be customized in the ServiceNow GRC module for third-party risk management?
Response:
A) By adding non-relevant data sources to increase information density.
B) By integrating social media feeds.
C) By changing the color scheme of the interface.
D) By selecting and organizing specific metrics relevant to the organization,s risk management goals.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |



